At k9wn, we believe that genuine respect for our players begins with how we handle their personal information. This Privacy Policy sets out in clear, legally precise terms exactly what data k9wn collects from players in Pakistan and elsewhere, why we collect it, how it is stored and secured, who it may be shared with, and what rights you hold over your own data. We operate the k9wn platform under an internationally recognised gaming licence, and our data handling obligations are shaped in part by the requirements of that licence.
Every data practice at k9wn is built on six foundational principles. These commitments guide how we collect, store, use, and protect the personal information of every k9wn player.
k9wn only collects personal data that is strictly necessary for the purposes outlined in this Privacy Policy. We do not collect data speculatively or in categories that serve no operational, legal, or regulatory purpose specific to the k9wn platform.
All personal and financial data processed by k9wn is protected by 256-bit SSL encryption in transit and industry-standard encryption at rest. Access to personal data within the k9wn organisation is strictly limited to personnel with a legitimate operational need.
k9wn will never use your personal data for purposes beyond those described in this Privacy Policy without first obtaining your explicit consent or being required to do so by applicable law or our gaming licence obligations. What we say we do with your data is exactly what we do.
k9wn does not sell, rent, or trade your personal information to third-party marketers, data brokers, or any other commercial entity for their independent use. Your data is never a revenue stream for k9wn beyond its role in enabling you to use the platform safely.
k9wn recognises and respects your data subject rights — including the right to access, correct, delete, and port your personal data. These rights are not theoretical. Our support team is equipped to handle data rights requests and will respond within the timelines set out in this Policy.
k9wn retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by our gaming licence obligations or applicable law. Data that is no longer required is securely deleted or anonymised according to documented internal procedures.
This Privacy Policy ("Policy") describes how k9wn ("k9wn", "we", "our", "us") collects, processes, stores, shares, and protects the personal data of individuals ("you", "your", "Player", "User") who visit, register with, or otherwise interact with the k9wn platform, accessible at k9wn.org and any associated subdomains or mobile platforms.
This Policy applies to all personal data we process in connection with the k9wn platform, regardless of whether you are browsing as a guest, a registered player, or a former account holder whose data we retain in accordance with our legal and regulatory obligations. It applies to players based in Pakistan as well as players in other eligible jurisdictions who access the k9wn platform.
This Privacy Policy should be read alongside the k9wn Terms & Conditions, which incorporate this Policy by reference. By creating a k9wn account or using any feature of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
Plain Language Summary: This Policy tells you exactly what personal information k9wn collects from Pakistani players and others, why we need it, how we keep it safe, who else may see it, how long we keep it, and what you can do if you want to access, correct, or delete it.
k9wn is the data controller responsible for the personal data processed in connection with the k9wn platform. k9wn operates the platform under an internationally recognised gaming licence that imposes binding obligations on how player data is collected, retained, protected, and disclosed. These licence-mandated obligations form a core part of k9wn's data governance framework.
As data controller, k9wn determines the purposes for which personal data is collected and the means by which it is processed. Where k9wn engages third-party service providers to process data on its behalf — for example, payment processors, identity verification services, or analytics providers — those providers act as data processors and are contractually bound to process data only in accordance with k9wn's documented instructions and this Policy.
For all data-related queries, complaints, or rights requests, players may contact k9wn's dedicated data support channel as described in Section 16 of this Policy.
k9wn collects the following categories of personal data in connection with the operation of the platform:
When you create a k9wn account, we collect the information you provide during the registration process, which includes:
To comply with our gaming licence obligations and applicable anti-money laundering regulations, k9wn may request and retain copies of identity verification documents, including:
k9wn records all financial transactions associated with your account, including deposit amounts, withdrawal requests, transaction timestamps, payment method identifiers, and currency conversion data where applicable. k9wn does not store full card numbers — payment card data is processed and stored exclusively by our certified payment processor partners.
k9wn maintains detailed records of your gaming activity on the platform, including:
When you access the k9wn platform, we automatically collect certain technical data, including:
Where you contact k9wn's customer support team via live chat, email, or any other channel, we retain records of those communications for quality assurance, training, dispute resolution, and regulatory compliance purposes.
Note on Sensitive Data: k9wn does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, or health information, unless this arises incidentally in the context of a responsible gaming intervention. Where such information is collected in that context, it is handled with the highest level of care and access restriction.
k9wn collects personal data through the following channels and mechanisms:
k9wn uses the personal data it collects for the following documented purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and player identity management | Registration data, KYC data |
| Age verification (21+ compliance) | Date of birth, CNIC / passport data |
| Processing deposits and withdrawals | Financial transaction data, KYC data |
| Fraud prevention and anti-money laundering monitoring | All categories, device and IP data |
| Delivering customer support | Communications data, account data |
| Responsible gaming monitoring and intervention | Gaming activity data, account data |
| Bonus and promotion administration | Gaming activity data, registration data |
| Platform security and integrity monitoring | Technical data, gaming activity data |
| Regulatory reporting and gaming licence compliance | All categories as required by licence |
| Marketing communications (where consented) | Registration data, gaming activity data |
| Platform analytics and service improvement | Anonymised / aggregated technical data |
k9wn will not use your personal data for any purpose not listed above without first providing you with appropriate notice and, where required, obtaining your consent.
k9wn processes your personal data on the following legal bases:
k9wn does not sell or rent your personal data to any third party. k9wn may share your personal data with the following categories of recipients, strictly as necessary for the purposes described in this Policy:
All third-party data processors engaged by k9wn are bound by written data processing agreements requiring them to maintain standards of data security and confidentiality consistent with this Policy and applicable data protection law.
The k9wn platform uses cookies and similar tracking technologies to operate core platform features, improve user experience, and collect aggregate analytics data. The following categories of cookies are used on the k9wn platform:
You may configure your browser settings to reject or delete cookies. Please note that disabling strictly necessary cookies will impair your ability to use the k9wn platform, including logging in and placing wagers. k9wn does not use cookies to serve third-party advertising or track your activity across unaffiliated websites.
k9wn takes the security of player data with the utmost seriousness. The following technical and organisational security measures are in place to protect your personal data against unauthorised access, alteration, disclosure, or destruction:
Security Notice: Whilst k9wn implements robust security measures, no online platform can guarantee absolute security. Players are strongly encouraged to use a unique, strong password for their k9wn account, enable two-factor authentication, and notify k9wn support immediately if they suspect any unauthorised activity on their account.
In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, k9wn will notify impacted players without undue delay and will report the breach to the relevant regulatory authority as required under our gaming licence conditions.
k9wn retains personal data only for as long as necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by our gaming licence obligations, applicable anti-money laundering laws, or other regulatory requirements. The following general retention guidelines apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it can no longer be attributed to any identifiable individual.
As a k9wn player, you hold the following rights in respect of your personal data. k9wn is committed to facilitating the exercise of these rights in a timely and transparent manner. To submit a data rights request, please contact k9wn's support team as described in Section 16.
You have the right to request a copy of the personal data that k9wn holds about you, together with information about how that data is used and the categories of third parties with whom it is shared. k9wn will respond to access requests within 30 days of receipt.
You have the right to request that k9wn correct any inaccurate or incomplete personal data held about you. Players may update certain account details directly through the k9wn account settings panel; for other corrections, contact our support team.
You have the right to request that k9wn delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where the data has been processed unlawfully. This right is subject to k9wn's legal and regulatory retention obligations, which may require us to retain certain data categories for defined periods even after account closure.
You have the right to request that k9wn restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data, or where you object to processing based on legitimate interests pending verification of whether k9wn's interests override yours.
Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format. This right covers data you have actively provided to k9wn.
You have the right to object to k9wn's processing of your personal data where that processing is based on legitimate interests. You also have the absolute right to object to processing for direct marketing purposes at any time, without the need to provide justification.
Where k9wn processes your data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to the withdrawal. To withdraw marketing consent, contact our support team or adjust your notification preferences in your account settings.
k9wn will respond to all data rights requests within 30 calendar days. In cases of complexity or volume, this period may be extended by a further 30 days, in which case k9wn will notify you of the extension and the reason within the initial 30-day period.
21+ ONLY: The k9wn platform is strictly restricted to individuals aged 21 years and older. k9wn does not knowingly collect or process the personal data of any individual under the age of 21.
k9wn employs age verification measures during the registration process and as part of its ongoing KYC programme to prevent access by underage individuals. Where k9wn discovers that personal data has been collected from an individual under the age of 21, we will immediately close the relevant account, delete the personal data of the underage individual to the extent not required to be retained for regulatory compliance purposes, and take any additional remedial steps required by our gaming licence conditions.
Parents and guardians who believe that a minor may have registered with k9wn without their knowledge should contact our customer support team immediately. k9wn treats such reports as urgent and will investigate and act upon them as a priority.
As an internationally licensed platform serving players in Pakistan and other jurisdictions, k9wn may transfer personal data to, and process it in, countries other than your country of residence. This may include transfers to the jurisdiction in which k9wn's gaming licence is held, to countries where our technology infrastructure is hosted, and to countries where our third-party service providers operate.
Where personal data is transferred internationally, k9wn implements appropriate safeguards to ensure that the data receives a level of protection consistent with the principles described in this Policy. These safeguards include contractual data protection clauses with recipient entities and, where applicable, transfer mechanisms recognised by relevant regulatory frameworks.
Players may request further information about the specific safeguards in place for international data transfers by contacting k9wn's support team.
k9wn may send you promotional communications about new games, special offers, bonus promotions, and platform updates, subject to your marketing preferences as recorded at the time of registration or subsequently updated in your account settings.
k9wn will only send direct marketing communications to players who have provided their explicit opt-in consent to receive such communications. Marketing communications may be delivered via SMS to your registered Pakistani mobile number, or via in-platform notifications.
You may opt out of receiving marketing communications from k9wn at any time by contacting our customer support team, adjusting your notification preferences in your k9wn account settings, or following the unsubscribe instruction included in any marketing message. Opting out of marketing communications will not affect your receipt of transactional and service-related messages, which are sent regardless of marketing preferences as they are necessary for the operation of your account.
Responsible Gaming and Marketing: k9wn's marketing practices are subject to responsible gaming principles. k9wn will not send promotional communications to players who have activated self-exclusion, cooling-off periods, or have been identified through responsible gaming monitoring as potentially at-risk players. Marketing suppression for at-risk players is not optional — it is a mandatory element of k9wn's licence conditions.
k9wn reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, gaming licence requirements, or organisational structure. The "Last Updated" date at the top of this Policy will be revised each time a material change is made.
Where changes to this Policy are material — meaning they significantly affect the way in which we collect or use your personal data, or materially affect your data rights — k9wn will provide advance notice to registered players via their registered mobile number, or through a prominent notice on the k9wn platform, prior to the changes taking effect.
Continued use of the k9wn platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change to this Policy, please contact k9wn's support team and, if necessary, request account closure.
Policy Version: This Privacy Policy was last reviewed and updated in January 2026. k9wn recommends that all players review this Policy periodically to remain informed of how their personal data is managed.
For any questions, concerns, or requests relating to this Privacy Policy or k9wn's data practices, you may reach our support and data team through the following channels:
For formal data rights requests — including access, rectification, erasure, and portability — please clearly identify your request type in your initial message so that our team can route it to the appropriate handler without delay. k9wn aims to acknowledge all data rights requests within 5 business days and to provide a substantive response within 30 calendar days as required.
If you are dissatisfied with k9wn's response to a data rights request or privacy concern, you may have the right to lodge a complaint with the relevant data protection supervisory authority or gaming licence regulatory body. Details of the applicable authority are available from k9wn's support team upon request.
k9wn is strictly for players aged 21 and above. Your personal data is handled in accordance with this Privacy Policy and k9wn's international gaming licence obligations. If you have any questions about your data, or if you need to activate responsible gaming tools such as deposit limits or self-exclusion, please visit our Responsible Gaming page or contact our 24/7 support team immediately.
Now that you understand exactly how k9wn handles your data, explore Pakistan's most complete online casino — with JazzCash deposits, live PSL cricket betting, and 1000+ certified games.
21+ only. Please also review our Terms & Conditions and Responsible Gaming policy.